Returns Policy

Returns & Cancellations Policy

We work hard to ensure every customer is satisfied. Because we offer a range of services and products, our return policies vary slightly depending on the item purchased. Please read the relevant sections carefully before placing your order.

Store & Sale Items – 14-Day Conditional Returns

We offer a 14-day conditional return policy for items purchased through our Store or Sale Items pages.

Return Conditions:

Return requests must be made within 14 days of receiving your item.
Items must be in original condition, as sold.
Return postage is the buyer’s responsibility.
A 15% restocking fee applies to all returned items.
Please contact us before returning an item – returns without prior communication may be rejected.
Once we receive and inspect the item, your refund will be processed (minus payment processing and restocking fees).

Note: Due to PayPal/Stripe policy changes, payment processing fees are no longer refundable.

Order Cancellations

If you decide to cancel an order:

A 15% restocking fee will be applied.
Banking/payment processing fees are not refundable.
We recommend contacting us promptly if you need to cancel.

Sourced Items – No Change-of-Mind Returns

We are not a mass retailer like Amazon — sourced items are custom orders, often secured on your behalf.

Change-of-mind returns are not accepted for sourced items.
If an item is defective, it will be covered under our returns policy.
The sourcing fee is non-refundable.
A 15% restocking fee applies to cancelled sourced item purchases.
Please ensure you’re fully committed before purchasing a sourced item.

Guarantees & Repairs

Some products include a guarantee — details will be clearly stated on the individual product page.

All new items include a 6-month guarantee.
Cameras may come with additional guarantees if specified in the listing.
Items must be returned to us for repair under guarantee.
The buyer covers return shipping to us; we’ll cover return postage and repair costs if covered.
In some cases, a local repair may be arranged, subject to agreement.
Only issues covered by the guarantee will be repaired.
Damage caused by misuse (e.g., drops, water, unauthorized repairs, or accidents) is not covered.

Initial Defects

We inspect and test all items carefully, but occasional issues can arise.

If an initial fault is discovered, please contact us within 7 days of receipt.
We will either offer a refund or a free repair, depending on the issue.
This policy does not cover customer-caused damage.
Please check your item as soon as possible upon delivery.